Product Description and Availability.

Each item is sold subject to its Product Description, but bear in mind Crafty Genes products are not mass produced, so there may be slight variables in design and colour.

Crafty Genes always try to keep a range of their ‘Off the Shelf’ and ‘Ready to Go’ items available at all times. There may be periods where due to availability of materials certain products aren’t immediately available.

Prices

All prices displayed on our website  are in Pounds Sterling and exclude Packing and any Shipping charges.

Customers outside the UK must contact us before placing an order, so we can provide a quotation for shipping.

Customers outside the UK are also responsible for covering any Import Taxes and Duties.

Suppliers may often change their prices for materials, so this must be reflected in our prices. Though we ensure all prices on our website are current. We reserve the right to change them without prior notification.

The total cost of your order is the price of the products plus delivery, unless clearly marked otherwise.

 

Payment – ‘Off the Shelf’ and ‘Ready to Go’ Products

We can only currently accept payment in Cash or via our online Paypal account. Please contact  us if you wish to pay another way.

Payment for all items that are ‘Off the Shelf’ or ‘Ready to Go’ are at point of sale only.

Payment must be made in full before the item is dispatched.

We reserve the right to reject any order or offer of purchase at any time.

Payment – Bespoke, Custom or Specialised Products

We can only currently accept payment in Cash or via our online Paypal account. Please contact  us if you wish to pay another way.

A deposit of  25% of the total cost of the final product must be paid before work will begin.

A Custom, Bespoke or Specialised order will not be dispatched until the total amount for the order is paid in full.

We reserve the right to reject any order or offer of purchase at any time.

Orders – “Off the Shelf” and “Ready to Go’ Products

Orders are accepted by Email and must include a Name, Shipping Address and Payment details.

We will forward a quotation for your order, that will include any shipping costs.

Upon receipt of a Quotation, the customer is responsible to ensure that all the details are correct. We cannot be held responsible for any incorrect details.

Orders will only be dispatched when payment is received in full, including Shipping costs.

Orders – Bespoke, Custom or Specialised  Products

Orders are accepted by Email and must include full details and requirements of the order, a Name, Shipping Address and Payment details.

We will forward a quotation for your order, that will include any shipping costs.

Upon receipt of a Quotation, the customer is expected to ensure that all the details are correct. We cannot be held responsible for any incorrect details.

Work on a Custom, Bespoke or Specialised order will only commence upon receipt of a deposit of 25% of the total quotation.

Where items are required for special occasions, such as a Birthday, Wedding or other specific events, we will require a minimum of 14days notice to prepare and dispatch your order.

Order Cancellation – “Off the Shelf “ and “Ready to Go” Products

Orders can be cancelled at any time.and a full refund made.

If an order is cancelled after it has been dispatched to the customer, a full refund will not take place until the item has been returned in compliance with our Returns Policy.

You are entitled to cancel an order,provided you do so no longer than 14 days from the day which you receive your item.

Order Cancellation – Bespoke, Custom or Bespoke Products

Once a deposit has been paid in compliance with our Payment Terms, work will commence immediately on your order.

Due to the nature of Bespoke, Custom or Specialised items, Cancellation in most cases will be unlikely, unless under an agreement with Crafty Genes.

Delivery Prices

Delivery prices, if displayed are UK Mainland delivery charges.

Crafty Genes work very hard to meet deadlines, though we cannot be held responsible for delivery once your items are dispatched via Courier or Postal service.

Customers outside the UK must contact us prior to ordering to discuss shipping costs.

Returns Policy

Items must be returned in good condition and with original packaging within 14days of the customer receiving their order.

The Refund will include  the original delivery charge only.

Crafty Genes are currently unable to offer Free Returns.

If items are returned because they are faulty,  Crafty Genes will refund the return delivery cost.

Items must be returned by an insured method of dispatch, with proof of posting. Crafty Genes cannot be held responsible for any products that are damaged or lost in transit.

Privacy Policy

Crafty Genes is UK based, and works in accordance of the Data Protection Act 1998. We collect data about customers when they contact us, place an order or join any mailing list.

Crafty Genes takes customers personal privacy very seriously and will not Sell, Distribute or  Disclose any customers details unless approved by the  customer concerned or required to do so by law.

When a customer places an order, they will be asked if they wish to be added to our mailing list which will keep them up to date with new products and promotions.

The customer is entitled to unsubscribe from our mailing list at any time.

Crafty Genes will take reasonable care, or as so far in it’s in our power to do so, to keep customers details, the details of your order and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorized access .