Product Description and Availability.
Each item is sold subject to its Product Description, but bear in mind my products are not mass produced, so there may be slight variables in design and colour.
I always try to keep a range of ready to post items available at all times. There may be periods where due to availability of materials certain products aren’t immediately available.
Prices
All prices displayed on my website are in Pounds Sterling and exclude Packing and any Shipping charges.
Suppliers may often change their prices for materials, so this must be reflected in my prices. Though I ensure all prices on our website are current. I reserve the right to change them without prior notification.
The total cost of your order is the price of the products plus delivery, unless clearly marked otherwise.
Delivery prices will be available at checkout.
Orders – Ready to Post Products
Orders are accepted by website only.
Payment is via card or paypal.
All items are posted out within 1-3 working days where possible.
Orders will only be dispatched when full payment is received.
Orders – Bespoke, Custom or Specialised Products
Orders can be made via website or via contacting me on socials or emails.
Full payment must be made before item is created. This can be via paypal or card.
All customers must make sure all spellings and personalised content is correct at the time of ordering.
You must add a message at time of ordering with all the personalised details or email craftygenes@outlook.com.
I will not be held responsible if the error is on your part.
Items are created within 1-3 days and posted as soon as possible.
Order Cancellation – “Ready to Post” Products
Once payment has been received you can only cancel your order between that time and receiving a process in progress email.
Once the item have been processed they will be dispatched within 1-2 working days so it will be too late to cancel.
Order Cancellation – Bespoke, Custom or Bespoke Products
Once payment has been made, work will commence immediately on your order.
Due to the nature of Bespoke, Custom or Specialised items, cancellation in most cases will be unlikely, unless under an agreement with myself.
Refunds
If I have to offer a refund for any reason I do send an email to explain and will issue an immediate refund to your account.
Refunds can take 3-5 business days for paypal payments, or up to 30 days if you paid via debit/credit card.
Delivery Prices
Delivery prices, if displayed are UK Mainland delivery charges.
I work very hard to meet deadlines, though we cannot be held responsible for delivery once your items are dispatched via Royal Mail.
If your order does not arrive within 14 days of ordering please contact me via the contact us page so I can investigate and contact Royal Mail. Once confirmed then a refund will be issued if required.
Sadly at present I cannot post outside the UK or to Northern Ireland.
Delivery Times
Ready to post items are posted out within 1-3 working days.
Made to order items are posted out within 2-5 working days.
During holiday periods please allow extra time for postage.
Keep your eyes on my social media pages for updated times.
I post out Monday - Friday
Returns Policy
I cannot except any returns unless the item is defective upon arrival.
The refund will include the original delivery charge only.
I am currently unable to offer Free Returns.
Items must be returned by an insured method of dispatch, with proof of posting. I cannot be held responsible for any products that are damaged or lost in transit.
I cannot refund for personalised, bespoke items or any item that breaks after usage.
Privacy Policy
Crafty Genes is UK based, and works in accordance of the Data Protection Act 1998. We collect data about customers when they contact us, place an order or join any mailing list.
Crafty Genes takes customers personal privacy very seriously and will not Sell, Distribute or Disclose any customers details unless approved by the customer concerned or required to do so by law.
When a customer places an order, they will be asked if they wish to be added to our mailing list which will keep them up to date with new products and promotions.
The customer is entitled to unsubscribe from our mailing list at any time and all customer information will be deleted.
Crafty Genes will take reasonable care, or as so far in our power to do so, to keep customers information, the details of your order & payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorized access .
Customer Account information is stored securely and is not process or provided to any Third Party unless we are obliged to by Law.
If a Customer chooses to remove their account; all data regarding that account will be destroyed.